The Diablo III refund thread!

Supposedly a lot of people are calling their credit card companies and having the companies do a chargeback. According to most of them, if you tell them you were victim of a "bait and switch" they will return your money.

Supposedly a lot of people are calling their credit card companies and having the companies do a chargeback. According to most of them, if you tell them you were victim of a "bait and switch" they will return your money.

Ah, that sounds like a useful strategy. Anyway, I received more detailed information in a response to my support ticket:


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Yubalkkor | 7 minutes ago
Customer Service Representative


Hey there,

I apologise for the long wait but we've got a lot of questions about D3 at the moment.

In order to be able to offer a refund, the request needs to be made within 72 hours after the game was bought. Unfortunately in this case the time has passed now and this is why we can't refund the game anymore.

Regards,
Yubalkkor

English Game Master Team
Blizzard Europe

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Chruser | 0 minutes ago

Hello,

Okay, I'll be sure to make my refund request for the next Blizzard game within 72 hours and ensure that I'm not "active in game" during this period of time, if I want a refund for it.

Thanks for your assistance!

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I'm sure it should be easy enough to find a rational reason to dislike a game without playing it. I'd hate to risk being considered active in the "long time" of 72 hours and having my refund rights revoked!

http://us.battle.net/d3/en/forum/top...9449545?page=7

A lot of people are calling their banks trying to get a refund on the IAS items they bought off the RMAH.

I really wish Diablo III was a good game. The only good thing that resulted out of all this is that the idea of a RMAH has failed, thus preventing it (hopefully) from ever weaseling its way into any other high profile video games.

I don't think the RMAH is the problem. Blizzard has designed the game in such a way that promotes using it, almost to the point of requiring it, and they will continue to make changes that make your purchases worthless therefore trying to get you to use it again. If they weren't using such tactics, it would be a useful tool IMO.

Blizzard has designed the game in such a way that promotes using [the AH], almost to the point of requiring it, and they will continue to make changes that make your purchases worthless therefore trying to get you to use it again.

This is probably true. You'd think that the 12 years of development time since D2, and the experience with making the world's most popular MMORPG, would make Blizzard think through their item and gold sinks better.

Seriously, how could anyone in their right mind think that essentially one gold sink (crafting), and the band-aid you mentioned, would be good enough?

(I've intentionally omitted a few sinks like the cost of repairing items, because it's not really an issue unless you play terribly, IMAO. Getting killed isn't an investment.)

What should be done is to add incentives for players to get rid of gold and items when there's too much of it in the economy (duh). Keeping RMAH prices high is of course an incentive for sellers, but it wouldn't be in the interest of the individual player to get rid of his own gold and items solely to this end. Instead, letting players reduce the supply of others would be one possible solution (think hardcore PvP), but I guess this isn't EVE...

If you purchased the game, you can get it refunded as long as the receipt shows the purchase date in the last 30 days at the time a refund is requested. If the game was added to your account via the World of Warcraft Annual Pass there's nothing that can be refunded as it was never purchased.

https://us.battle.net/d3/en/forum/topic/5150109977#9

You have the right to withdraw from a contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 days after the day of the conclusion of the contract.

http://eu.blizzard.com/en-gb/company...rmsofsale.html

In order to be able to offer a refund, the request needs to be made within 72 hours after the game was bought.

Abundantly clear refund policy...

You should respond to the e-mail with that information.

You should respond to the e-mail with that information.

Blizzard decided that my support ticket should be closed, unfortunately.