We had both of those, and a little lounge where they can sit and chat.

So this customer was wandering around, and he looked at me and asked if we served tea there.

"Yes, we do! The person at the front desk will.."
"He's at the phone."
"Ah I see. It'll be just a minute, he'll..."
"Can't you serve me tea?"
"Err, it is not my department... and..."
"WHAT? CAN'T I GET SOME SERVICE HERE?"

Then he went to the bathroom, and later he left.

Afterward, I talked to the front desk person and he said he was not even on the phone for the last half an hour.