I know what you mean...the other day my mom asked where she could find @, I said press shift + 2, she then says aaaah this is annoying, whats shift. I show her the shift key and I say again, now press shift + @, she tries to tap the buttons at the exact same time (first took a while to time it right). Nothing happens and I see her getting mad inside :P. So I tell her first press shift and then 2, she presses shift, lets go and presses 2...then finally after saying to press 2 while holding the shift key and only to let go after she had pressed 2 she managed to type @....wooohoo way to go mom!